- Please ensure that the Username you have entered is correct.
- Purchases can take up to 15 minutes to go through, so do not fear!
- eCheck's usually take up to 10 business days to go through.
- You will not receive any item you purchased if you do not have enough inventory spaces.
- Some purchases may require you to be online in order to receive what you bought.
- Make sure you read the full description when purchasing something from the Store, refunds are not given!
What do I do if I never received my rank or items?
Any purchases usually take up to 15 minutes to go through after the time of payment being received. If you still have not received your rank or items after the purchase, please make a Server Inquiry post: here. Make sure to explain what you are missing, time of purchase, transaction ID, Email used for Purchase, Username, and any other details you think may be useful to help resolve the issue.
Terms & Conditions
By buying any package through our store you agree to the Terms & Conditions that come with doing so. Failing to agree to the Terms & Conditions will prevent you from buying from our store. All purchases are final and you will not be refunded for any reason (Unless otherwise stated): quitting, banned, etc. Chargebacks and disputes against GlacialRealms will lead to a permanent ban from the Network and will void any purchases. If you do not comply with the Terms & Conditions, we have the right to remove any paid for service or ban you. All ranks bought will last as long as the life of the server, until then they are lifetime ranks.
The Terms & Conditions may change at any time, with or without notification or approval of the customer.
Any personal information submitted when purchasing from our store will always remain private and all information is encrypted. We will not sell or redistribute the information given to anyone.
GlacialRealms is NOT affiliated with Minecraft and Mojang AB. Please do not contact Mojang about any purchases as they cannot help you in any way.
Notice: If you have any questions or concerns regarding something in the Store, please contact us via Email or the Forums.
Official Website: https://GlacialRealms.com
Support Email: Admin@GlacialRealms.com